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D-U-N-S number - 079535655

TERMS AND CONDITIONS


For brevity’s sake, Immediate Action Outfitters, LLC – will also be referred to, as “IAO” – throughout these terms and conditions (T&C). We reserve the right to change or modify these Terms and Conditions at any time, effective immediately when posted to Immediate Action Outfitters, LLC’s website – www.immediateactionoutfitters.com.  Please check our website from time to time as these Terms and Conditions may have changed. If, for some reason the website is inoperable, then contact chris@immediateactionoutfitters.com for a current, full description of the terms and conditions.


*EXPECTATIONS OF THE CLIENT/STUDENT*

It Is the student's responsibility to immediately notify Immediate Action Outfitters staff that the invoice was not received, when they were told to expect it.

If the student is scheduled to take a, “Part 2” skills practice/skills evaluation - it is their responsibility to provide proof-of-completion of the “Part 1” online course (a scanned copy of the certificate, a screen-shot of the certificate – or a clear, focused picture from a camera, are all acceptable and are to be emailed to: chris@immediateactionoutfitters.com) – no less than 72 hours, from the start of the “Part 2” course. Failure to do so will result in the cancellation of the class and the student will forfeit all expenses related to the course.
 
IT IS THE RESPONSIBILITY OF THE CLIENT/STUDENT TO IMMEDIATELY NOTIFY IMMEDIATE ACTION OUTFITTERS OF ANY INVOICING ISSUE, OR ANY ISSUE WHICH AFFECTS THE SCHEDULED COURSE (SUCH AS NOT HAVING THE “PART 1” COURSE AND TESTING COMPLETED 72 HOURS PRIOR TO THE “PART 2” CLASS). FAILURE TO DO SO WILL CAUSE THE CLASS TO BE CANCELED – AND THE CLIENT/STUDENT WILL FORFEIT ALL EXPENSES RELATED TO THIS COURSE
 
This training involves pictures, videos and frank discussions about anatomy, physiology, pathophysiology, injuries and illnesses. It is the client and student’s responsibility to determine whether, or not, they are capable of participating in the training – without any disruptions to the class. If a disruption occurs during the class, the student will be asked to leave immediately and no refund will be issued.
 

*COURSE SCHEDULING*

Participants may register for classes by calling Immediate Action Outfitters, LLC - at (515) 777-5984. Payment must be made at the time of registration. Payment cannot be accepted on the day of the class. Unless otherwise stated, classes must have a minimum of three (3) participants to receive the prices listed above. If there are less than three (3) participants, there will be an additional fee which will be incurred. The class date availability is on a first-come, first- served basis. Classes can be scheduled for all seven days of the week – during any of the 24-hours of the day - depending on time slot availability. Classes which are scheduled between 6:00 p.m. and 6:00 a.m., Monday through Friday, will incur an additional fee – as will classes scheduled between 6:00 p.m., Friday evening and 6:00 a.m., Monday morning.


Holidays observed by the Immediate Action Outfitters, LLC staff, are:


  • New Year's Day
  • Dr. Martin Luther King, Jr.'s Birthday
  • George Washington's Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day


*COURSE LOCATION AND REQUIREMENTS*

Classes can be held at the Immediate Action Outfitters’ Waukee, Iowa, office – or at a location of the client's choosing – providing that there is adequate room to practice lifesaving measures. The location needs to have a television (with a screen large enough and adequate speaker volume for all of the participants to comfortably see and hear the video) and a DVD player - or a computer with a DVD drive and a monitor large enough and speakers loud enough, for all of the participants to be able to comfortably see and hear the video from their vantage point. If you do not have any of these items, please notify Immediate Action Outfitters, LLC, immediately.
 

*MILEAGE*

 Each off-site class will incur a mileage fee at the current IRS business rate – round-trip.

 
*COURSE PAYMENT*

Courses scheduled with more than 14 days’ notice, payment must be made – and clear – a minimum of 14 days, prior to the start of the class. The invoice will be emailed to a current, valid email address – that the student will provide, upon registration. Payment can be made in the form of a check, cashier's check, money order or by sending a payment through PayPal (send money to chris@immediateactionoutfitters.com). PLEASE NOTE – if utilizing PayPal, a convenience fee of 2.9% + $0.30/transaction will be applied.

If scheduling a class with less than 14 days' notice, payment by PayPal (with the convenience fee of 2.9% + $0.30/transaction, applied) will be the ONLY accepted method of payment and is due immediately - upon receipt of the invoice. If payment is not received within 12 hours of the invoice submission, then the class will be cancelled. IT IS THE RESPONSIBILITY OF THE STUDENT TO IMMEDIATELY NOTIFY IMMEDIATE ACTION OUTFITTERS OF ANY INVOICING ISSUE, OR ANY ISSUE WHICH AFFECTS THE SCHEDULED COURSE (SUCH AS NOT HAVING THE “PART 1” COURSE AND TESTING COMPLETED 72 HOURS PRIOR TO THE “PART 2” CLASS). FAILURE TO DO SO WILL CAUSE THE CLASS TO BE CANCELED – AND THE STUDENT WILL FORFEIT ALL EXPENSES RELATED TO THIS COURSE.

Also, understand that it can take two weeks to obtain the course materials, which are needed for the course. IAO may, or may not have a surplus of materials. If not – for any class scheduled with less than two weeks’ notice – the student will also incur overnight shipping charges to ensure their materials arrive by the day of their class.

For corporate and business classes: Payment is due in-full – no less than 14-days, prior to the class. If prior, mutually-agreed upon payment arrangements have been established - payment for the course textbooks and consumables is due no less than 14 days from the date of the class. The difference is due prior to the release of course completion/certification cards.

Note: Course, textbook, course consumables and merchandise prices are subject to change, without any prior notice.


*COURSE CERTIFICATION/COMPLETION CARDS*

Upon receipt of the initial course certification/completion card, please sign the card (if required) and scan the front and back of the card - to ensure that you have a copy of your card, if the original is lost. Immediate Action Outfitters is not responsible for lost cards - that responsibility lies solely with the recipient of the card. Replacement course cards are available from the program training center and IAO has no say in what the training centers charge for replacement cards. Please expect up to three weeks for course participation verification, ordering the card, receiving the card, printing and shipping the replacement card - again, this process is out of IAO's control and is dependent on the program's training center's policies.
 

*REQUIRED NUMBER OF PARTICIPANTS*

Unless otherwise stated, course prices are set for a three (3) student/participant minimum. Courses which have less than three (3) students will incur an additional fee.

 
*CANCELLATION AND RESCHEDULING POLICY*

Cancellation notice must be provided in-writing, no less than seven days (168-hours from the scheduled start of the class) to receive a 100% refund - minus the textbook/course material fees. An email submitted to  info@immediateactionoutfitters.com, will suffice – and the time stamp will be used for verification of the cancellation.

Written cancellation notice received between 72-hours and 168-hours from the scheduled start of the class will receive a 50% refund - minus the textbook/course manual fees.

Failure to provide a minimum of 72-hours written cancellation notice will result in no refund.

Classes can be rescheduled – but must be held within 30 calendar-days of the originally-scheduled class and must be rescheduled with a minimum of 168-hours (7 days' notice) – otherwise, a $25.00 administrative fee will be assessed.

It is a client’s responsibility, when scheduling a single class, or multiple classes - to provide Immediate Action Outfitters, LLC with complete class rosters along with their complete payment – for each and every class that is being scheduled – 14 days prior to the start of the first, scheduled class (unless a mutual, written agreement has been reached, beforehand).

If the rosters are not received with the complete payment, the class(es) will be cancelled and the refund will be administered, in accordance with the IAO T&Cs.

If students do not attend the class for which they are scheduled to attend, IAO reserves the right to conclude training with the final, scheduled course – and no refund will be issued. However, if IAO receives notice of a need for additional classes – prior to the conclusion of the final class – and is amenable to it, then the class(es) will be scheduled at a mutually-agreed-upon date and time, which will not to exceed 30 days from the final scheduled class. For the students who were already scheduled, but did not attend the training, there will be an administrative fee of $25.00/student. For additional students, it will be at the standard rates – but all add-on classes will incur the hourly rate of $40/hour and will require complete payment at the time of adding the class. Anything scheduled after the conclusion of the class will result in the loss of any monies already paid and will require additional payment, for those who had been scheduled – but did not attend their scheduled course.

The course certification/completion cards will be submitted to the client, within three weeks of the completion of the final class – after all invoices have been paid. If there is an outstanding balance by the completion of the final class, the client forfeits all paid monies and will not receive their cards.

If a class has to be cancelled by Immediate Action Outfitters, LLC - due to unforeseen reasons (including weather) – a refund will be issued, or an opportunity to reschedule will be provided. Participant safety is of our utmost concern.

 
*Damage to Immediate Action Outfitters’ property*

Any damage to property owned, or used, by Immediate Action Outfitters – will be paid, for – by the company scheduling the training and/or the person(s) who caused the damage. By attending any training offerings, presentations, booths, store - or anything of the like - you are assuming responsibility for any damage - whether the act was intentional, or unintentional.

BY SCHEDULING A CLASS, YOU ARE AGREEING TO THE TERMS AND POLICIES OF IMMEDIATE ACTION OUTFITTERS, LLC

 

Our cardiopulmonary resuscitation (CPR) training is based on the most current, scientific data and the 2010 Emergency Cardiovascular Care (ECC) guidelines, International Liaison Committee on Resuscitation (ILCOR) recommendations, the 2010 International Consensus on Cardiopulmonary Resuscitation and Emergency Cardiovascular Care Science with Treatment Options (CoSTR), and American Heart Association (AHA) guidelines.

Our first aid training is compliant with the 2010 National First Aid Science Advisory Board – as well as the Occupational Safety and Health Administration's (OSHA) “Best Practices for First Aid Training in the Workplace”.

NOTE: The AMERICAN SAFETY AND HEALTH INSTITUTE (ASHI) and MEDIC FIRST AID Training Center logos are registered trademarks of Health & Safety Institute or its affiliates. All rights reserved.



AUT INVENIAM VIAM AUT FACIAM   (I will either find a way, or make one.) - Hannibal

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